Privacy Policy and Terms & Conditions

Last Updated: June 2026

1. Who We Are

AnotherWay.community (“we”, “us”, “our”) operates this website and associated services including events, merchandise sales, and community resources.

For the purposes of UK data protection law, we are the Data Controller of your personal data.

Contact details:

Email: [email protected]

Postal address: Another Way, Truro Cathedral. Cathedral Offices, Old Cathedral School, Cathedral Close. Truro, Cornwall TR1 2FQ

If you have any questions about this policy, please contact us.

2. What Personal Data We Collect

We may collect and process the following information:

Information You Provide

Full name, email address, phone number, billing and shipping address, event booking information, merchandise order details, church / organisation (if provided), messages and correspondence.

Payment Information

Payments are processed securely via:

Stripe

We do not store full card details on our servers. Payment information is handled directly by Stripe in accordance with their privacy policy.

3. How We Use Your Information

We use your data to:

Process event bookings, fulfil merchandise orders, send confirmations and receipts, respond to enquiries, send newsletters or updates (if you opt in), improve our website and services, comply with legal and accounting requirements.

We do not sell or rent your personal data.

4. Legal Basis for Processing (UK GDPR)

Under UK GDPR, we rely on:

Contract – to process payments and deliver events or merchandise

Consent – for marketing communications

Legitimate interests – to operate and improve our services

Legal obligation – for accounting and compliance

You may withdraw consent for marketing at any time.

5. Where Your Data Is Stored

Your information may be securely stored and processed via:

GoHighLevel – CRM and marketing automation

Microsoft Outlook – email communications

Stripe – payment processing

These providers may process data outside the UK. Where this occurs, appropriate safeguards such as Standard Contractual Clauses are used.

6. Data Retention

We retain data:

For as long as necessary to fulfil the purpose collected For financial records (typically 6 years under UK law) Until you request deletion (where legally permitted)

You may request deletion at any time.

7. Your Rights

Under UK GDPR, you have the right to:

Access your data

Correct inaccurate data

Request deletion

Restrict processing

Object to processing

Data portability

Withdraw consent

You may also complain to the:

Information Commissioner’s Office

https://ico.org.uk

8. Security

We use:

SSL encryption Secure third-party payment processing Password-protected systems Limited access controls

While no system is completely secure, we take appropriate technical and organisational measures to protect your data.

9. Purchases on our site

(Cancellation, Postponement and Refunds)

The organisers reserve the right to cancel, postpone, relocate, or make changes to our events where necessary due to circumstances beyond our reasonable control. Such circumstances may include, but are not limited to, severe weather, safety concerns, venue issues, public health restrictions, acts of God, or any other situation which, in the organisers' reasonable judgement, would make the event unsafe or impracticable to proceed.

If an event is cancelled, ticket holders will be offered a full refund of the ticket price paid. Alternatively, ticket holders may choose to donate all or part of the ticket cost to support Another Way and future community events.

If an event is postponed, tickets will automatically remain valid for the rescheduled date. Ticket holders who are unable to attend the new date may request a refund within 30 days of notification of the postponement.

The organisers will endeavour to communicate any cancellation, postponement, or significant change as soon as reasonably possible using the contact details provided at the time of booking.

Except where required by law, the organisers shall not be liable for any additional costs incurred by attendees, including but not limited to travel, accommodation, subsistence, or other expenses arising from cancellation, postponement, or changes to the event.